Administrator (Onboarding)

Administration @Grayson Talent

Job Description

Our client is one of the world’s leading independently owned family offices and the largest in Europe, Middle East and Africa (EMEA), as measured by its breadth of services, geographic reach and by assets under management, advice and administration. It provides a range of services from long-term strategic planning and investments to day-to-day advice and administration to over xxx families of wealth. As at 2023, the Group employs over 900 people in 17 offices in 14 jurisdictions around the world. Our client is seeking to recruit an Administrator (Onboarding) to join its team.

Role Description

  • Attending to the day-to-day activities in respect of the take-on of new Clients, including the transfer out – and transfer in of Clients.
  • Supporting the Front Office teams in ensuring that processes and workflows in respect of the take-on of new Clients are adhered to and duly completed.
  • Ensuring proper due diligence reviews are done at the time of Client take-on in respect of the Client and other stakeholders involved in a proposed structure.

Work Experience

  • 2-4 years’ experience


  • Bachelor’s Degree
  • STEP 1 qualification would be advantageous, but not critical.

Principal Elements & Responsibilities

  • Assist Front Office teams to obtain business and compliance approval for taking on a new Client / additional services for existing Clients.
  • Initiate and manage creation of all relevant workflows and working with the Business Compliance Officer accordingly.
  • Ensure all business and regulatory take-on requirements have been met, e.g. all on-boarding documents have been duly signed, CDD is in order and risk assessments have been completed and signed off.
  • Assist with updating the Client Service processes and procedures, if required.
  • Ensuring that all documents are properly saved in DMS.
  • Ad-hoc duties and project work as may be required from time to time.


  • Adherence to compliance conformity.
  • Apply standard onboarding procedures.
  • Ensure adherence to agreed turnaround times and quality standards.
  • Ensure adherence to the use of Group guidance notes and checklist.


  • Adherence to compliance conformity.
  • Apply standard onboarding procedures to facilitate the rendering of quality services to clients.
  • Ensure adherence to agreed turnaround times and quality standards.
  • Meticulous attention to details.
  • Organizational skills with the aptitude to stay focused on assigned tasks.

Corporate Behaviors

  • Family.
  • Moral Courage.
  • Excellence.

Individual Behaviors

  • Collaborative.
  • Consistency in meeting deadlines.
  • Attention to detail.
  • Ability to keep confidentiality with regard to client matters.

Career Mapping

Key Attributes for Current Role:

  • Good level of understanding of all business and regulatory take-on requirements.
  • Good level of understanding of corporate structures AML/CFT requirements.
  • Good communication with internal parties e.g. RMs, RMAs, Administrators etc…
  • Successful managing of all related workflows.
  • High levels of accuracy.
  • Timeous and accurate turnaround times.

Key Attributes for Projected Successive Role:

  • Leadership and ability to manage other people.
  • Good communication skills, both written and verbal.
  • Good relationship skills.
  • Good organizational skills.
  • Takes full accountability for successful completion of all tasks.
  • Pro-activity and ability to work with little guidance.

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