UK Payroll Team Manager

YOUR ROLE:

The Payroll Team Manager is responsible for leading and managing team members to achieve the delivery of Payroll service excellence, collaborating with our customers to improve service delivery and exceed customer expectations and can deliver clear messages to senior stakeholders within the company and with our customers.

ROLE & RESPONSIBILITIES:

• Inspire and motivate team members, ensuring are skilled and supported to the appropriate levels necessary to perform their roles effectively by coaching and ensuring the facilities within the business are best used to maintain their team’s development of Payroll, product, and customer service excellence.
• Maximise revenue opportunities and control costs.
• Manage capacity of team to minimize OT.
• Manage performance using Metrics and regular 1-2-1s, personal development plans, listening to and addressing employee concerns, escalating as appropriate.
• Hold regular, structured team meetings encouraging team participation throughout with particular focus on Quality, Engagement, and celebrating success of the team and individuals.
• Create and maintain employee engagement plan to improve eNPS and people retention.
• Delegate both willingly and strategically to ensure development of their team is consistent and to enable them to progress within the organisation.
• Ensure risks, issues and problems are flagged proactively and manage open actions to closure.
• Identify process improvements through process confirmations and audits of SOPs and Payroll Manuals
• Create an environment where teams and colleagues are inspired to embrace change and take ownership.
• Can proactively identify training gaps, utilising the right tools and resource to support.
• Develop and implement procedures that improve efficiency and increase quality of service.
• Communicate effectively with senior management, peers, direct reports, customers, and internal and external stakeholders.
• Establish and maintain a quality culture within the team, understand check & controls ensuring that documented processes and procedures are understood and followed ensuring ISAE3402 compliance.
• Build & maintain a relationship with our customers; meeting SLAs, achieving KPIs and delivering service reviews to support customer retention and drive improvements in NPS.
• Actively promote and share the key company strategies and messages from the Senior Leadership Team, delivering and driving them positively and appropriately through their teams
• Deputise as and when necessary for the Head of Payroll Services and Payroll Services Manager
• Assist with recruitment and selection.
• Any other appropriate duties as required.

OUR EXPECTATIONS:

Thinking and Acting Outside In

• Translates Vision and Purpose in an inspiring and engaging way into the teams.
• Encourages and makes sure direct managers and colleagues translate the Vision and purpose into team targets.
• Encourages and makes sure teams take full ownership in designing, running and changing business processes in order to reach the target.

Agility

• Shows great agility and optimism while dealing with ambiguous challenges and problems.
• Translates disruptive strategic change in an inspiring, meaningful and positive way to direct team(s) and motivates team(s) and their managers to actively take ownership in the change process.
• Inspires managers and colleagues to cope with changes across the boundaries of the team.

Connecting

• Displays behavior of authentic self-aware leadership and follows up that his managers act upon the same.
• Encourages all colleagues in using personal leadership strengths in taking ownership and leadership in the team while reaching targets.
• Coaches colleagues in using their talents and potential in taking ownership and leadership in and across the teams.

KNOWLEDGE, TECHNICAL SKILLS, QUALIFICATIONS & EXPERIENCE
Essential:

• Knowledge of current Payroll Legislation
• Competency in the delivery of quality Payroll Services
• Manage performance of people delivering Payroll Services
• Coaching / mentoring experience in a customer services environment
• Experience and participation in employee engagement programmes and can influence others positively.
• Flexibility in their approach to client management
• Ability to effectively run meetings and, share and promote company information and strategies.
• Commitment to quality processes and the ability, through their team, to drive efficiency projects to successful conclusions.
• Ability to manage costs against budget.
• Ability to drive employee engagement.

Desirable:

• Commitment to learning, i.e., CIPP, ATT (any relevant qualification)
• Experience of participating in change management programmes

What do we have to offer?

• An attractive salary based on your experience and achievement. Including allowances for transport, internet and mobile (more information available during interview) with an addition of medical insurance fully paid by the company for you and 2 dependents (upgrades available). And a yearly company bonus.
• A dynamic environment: flexible working hours and working from home – everything is negotiable. We also offer career break options.
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within the company!
• And all leaves are granted as from day 1!

PEOPLE COACH – you will have the skills and ability to demonstrate that you can:

• Show clear Vision and Purpose and inspire teams and colleagues to organize themselves in an agile way in order to reach targets. The ability also to push (operational) decisions to the floor.
• Create an environment where teams and colleagues are inspired to embrace change and take ownership. The ability also to attract and coach individuals that show disruptive thinking, in order to stimulate experimentation and innovation.
• Share leadership responsibilities within the team based on individual’s talents. The ability also to coach each colleague in discovering and developing their talent in an environment of continuous learning.