Group Operations Manager

Global Business @Grayson Talent

Job Description

Main Responsibilities

  • Oversee daily operations of the company and the work of its executives (Customer service, Marketing, Sales, Finance etc.).
  • Design and implement business strategies, plans and procedures.
  • Driving the company’s operating capabilities to surpass customer satisfaction and retention, and further the company’s goals.
  • Develop and skillfully manage relationships with partners and vendors.
  • Set comprehensive targets for performance measurement.
  • Establish policies that promote a cohesive company culture and vision.
  • Mentor and encourage employees to ensure maximum performance and dedication.
  • Evaluate and monitor the company’s performance by analyzing and interpreting data and metrics across departments.
  • Write and submit weekly reports to the Group managing director on all company matters that touch on your duties.
  • Working with the Group managing director to craft and spearhead strategies to steer the company’s future in a positive direction.
  • Oversee sales and marketing initiatives and implementing better business practices.
  • Assessing and implementing improved processes, and/or new technologies that will help streamline operations.
  • Collaborating with the board of management regarding the implementation and evaluation of these improvements.

Qualifications and Experience

  • Bachelor’s degree in operations management, project management, business administration, or related field.
  • Minimum of 3 years’ experience in management, operations, and project management.
  • Basic understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.
  • Ability to build consensus and relationships among managers, partners, and employees.
  • Excellent communication skills.

Skills and Competencies

  • Ability to think creatively and strategically.
  • Should possess strong operations and project management skills.
  • Understanding of fintech, digital payments system saving and having worked with PanAfrican countries will be an added advantage.
  • Experience in working with multifunctional teams operating in various locations.
  • Bilingual communication skills.