Job Description
Our client is looking to recruit a Credit Controller to join their team. The Credit Controller is responsible for recovering outstanding payments from customers and ensuring the company maintains healthy cash flow. The role involves contacting debtors, negotiating repayment terms, and maintaining accurate records of collection activities.
Key Responsibilities
- Monitor customer accounts to identify overdue payments.
- Contact clients via phone, email, and formal letters to follow up on outstanding balances.
- Ensure timely recovery of debts while maintaining professional customer relationships.
- Maintain detailed and accurate records of all collection actions and communications.
- Escalate unresolved accounts to management or legal representatives when required.
- Reconcile customer accounts and resolve billing disputes in coordination with the accounts team.
- Prepare aging reports and provide regular updates on collection status.
- Ensure compliance with company policies and relevant legal regulations regarding debt recovery.
Key Skills & Competencies
- Strong negotiation and communication skills.
- Firm but professional approach to handling difficult conversations.
- Good understanding of accounting and credit control principles.
- Attention to detail and strong record-keeping ability.
- Ability to work under pressure and meet collection targets.
- Problem-solving skills to handle disputes and payment delays.
Qualifications & Experience
- Diploma or Degree in Accounting, Finance, Business Administration, or related field (preferred).
- Previous experience in debt collection, credit control, or accounts receivable.
- Proficiency in accounting software and Microsoft Office (especially Excel).
Key Performance Indicators (KPIs)
- Reduction in overdue receivables.
- Collection rate vs. target.
- Aging of accounts receivable.
- Number of resolved accounts.
- Adherence to collection procedures.