Collections & Recoveries Officer

Accounting and Finance @Grayson Talent

Job Description

Purpose of the role

The mission of the Collections & Recoveries Officer is:

To ensure prompt and effective follow up of debtors of the company.
To maximise cash collection and reduce bad debt losses.
To report credit risk related items.
To ensure accuracy in all system inputs and data capture.

Main Duties

Health & Safety Management

Complies with Health & Safety Management by:

  • Abiding to Policies and following Procedures scrupulously.
  • Having a knowledge of the main requirements of standards and advisories.
  • Reporting any dangerous situation, near misses or unsafe act/condition to management.
  • Participating in and contributing to safety month activities or other safety related events organized by the company.
  • Leading or attending tool box talks organized by your department.
  • Maintaining all PPE issued to you by the company.
  • Participating in the risk analysis of activities performed by you, as and when required.
  • Keeping management informed of all new work process put in place in your department to enable a proper risk analysis.

Cash Collection & Customer Relationship

  • Ensure Collections & Recoveries actions of the Company via phone calls, e- mails and meetings with special attention to the flow rate and DSO.
  • Handle the follow up of debtors’ ageing; having solid negotiations for payments, following promises to pay and report reason of default.
  • Maintain a professional standard in customer relationship.
  • Deal with Operations department to resolve all customer queries in a timely manner.
  • Organise dispatch of invoices and send customer Statement of Account.
  • Ensure follow up with Sales Team with regards to collections and allocations of cash clients.
  • Maintain the disputes & discrepancy Log.
  • Escalate critical accounts requiring supervisory advice prior to organising meetings with customers.
  • Make recommendation on the customer portfolio movement and execute as per Management’s decision.
  • Issue letters of different severity as requested.
  • Legal file – Assist the Credit Controller regarding files to be followed with Attorney and update the Litigation Log.


  • System input of customer receipts and allocation.
  • Perform day to day financial transactions, including credit notes, returned cheques, journal entries and other accounts receivables’ data.
  • Perform customer invoicing, including other sales.
  • Having daily reconciliation of Salesmen cash collection.
  • Preparation of end of month debtors’ reporting pack: debtors ageing analysis, debtors’ movement control sheet, reconciliation of Clearing account.
  • Computation of monthly ECL, Impairment movement and analysis of impacted accounts.
  • Attend to internal and external audit queries.


  • Report the daily credit limit review.
  • Prepare and attend the monthly Debtors meeting.
  • Review with the weekly debtors ageing, Top 10 impact and blocked Account list.
  • Submit to the Debtors department the weekly Promise to Pay.
  • Preparation of file for the general credit limit review by the Credit Committee.
  • Report to management on corrective actions on specific clients.
  • Prepare respective files for court cases.

Competencies Required

  • At least BSc Degree in Accounting or Finance
  • Diploma in Debtors Management/Debt Collection Management or any equivalent
  • At least 2 years in a similar position

Technical Competencies

  • Computer-literate (good knowledge of Microsoft Office package).
  • To be familiar with accounting tools and techniques.

Behavioral Competencies

  • Rigor
  • Detailed focused
  • Autonomous
  • Good Communication skills
  • Integrity and Honesty
  • Ability to plan properly
  • Problem solving
  • Influential and negotiation skills
  • Confidentiality
  • Time Management
  • Multi-tasking

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